Dynacom knows the value of a good support system and we’re committed to seeing that our clients have one.
Dynacom introduces the Software Assurance, a customized maintenance program to bring you peace of mind at a very reasonable price allowing you to preserve the value of your initial software investment. With Dynacom's Software Assurance, you get customized all-inclusive plans; everything is included from new version of the software, official updates, payroll updates and technical support.
Benefits of the Software Assurance:
- Get technical support at any time
- Avoid tedious data conversions
- Receive a new version of your software every year
- Avoid having to learn a new version by gradually introducing the new features available
- Enjoy worry-free technical support
To make your life easier, Dynacom offers 3 levels of Software Assurance to start with, each including a wide range of services:
| Important notice |
| To be able to serve you better and maximize the use of your software, subscription to the Dynacom software assurance is mandatory for the first year. |
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- Minor software updates
- New software version if available during subscription
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- Minor software updates
- New software version if available during subscription
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- Minor software updates
- New software version if available during subscription
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- Free online help resources via Internet
- 90 minutes included
- Guaranteed callback: maximum 3 hrs
- Online services included
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- Free online help resources via Internet
- 180 minutes included
- Guaranteed callback: maximum 2 hrs
- Online services included
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- Free online help resources via Internet
- Unlimited technical assistance
- Guaranteed callback: maximum 1 hr
- Online services included
- Online waiting
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- Unlimited number of employees
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- Unlimited number of employees
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Subscribers to Personal and Business plans may also schedule for a fee a callback at their convenience. Some conditions apply.
Payroll updates can be sent by mail on CD-Rom for an additional fee.
To subscribe to one of our Software Assurance plans, contact us by email or telephone or communicate with a live-chat representative. Our business hours are from 8:30 AM to 5:00 PM, Eastern Time.
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| Customer Testimonials |
- Simply excellent!!! Your solutions, your website, the order processing, and tech support are really perfect. To be recommended.
- Pierre Bigaré, Belgium
- Dynacom customer service is super efficient, and we do feel important when we talk to them. Clients are important to them and it shows!
- DUMAS, ANNIE, Canada
- Congratulations! Your technical support is close to perfection for this time of year. Thank you.
- SOREL, ROCH, Canada
- I'm really pleased with the technical support I received. I suggest Dynacom Accounting to everyone I know that works with an accounting software. After sale service is excellent also. Thanks again!
- NATHALIE PINSINCE, Canada
- The technician helped me resolve my problem promptly. Thank you!
- MARTIN CHARPENTIER, Canada
- The software is user friendly and easy to use. I wish I could buy it, but because in Zambia we do not have credit cards that makes it impossible. Otherwise, I am happy with it.
- Samson Ndhlovu, Zambia
- Technical support is simply flawless!
- Patrick Riendeau, Canada
- I received terrific support from your technician. I award him the gold medal!
- CARMEL VAILLANCOURT, Canada
- Waiting time was as promised. Technician was polite and knowledgeable. I'm truly satisfied.
- CHARETTE, DORIS, Canada
- The technician who helped me was knowledgeable and very patient. Thank you!
- RACINE, NANCY / M.Jean Viel (comptable), Canada
- Dynacom's technical support has always been excellent so far!
- LEMAY, CLEMENCE, Canada
- David is an excellent technician. Thank you!
- LATULIPPE, MICHEL, Canada
- Stéphane was most courteous and knowledgeable. It is people like him that make me stay with Dynacom.
- JORNA LUCY, Afghanistan
- I really appreciated how calm the technician was; I didn't pressure me to answer his questions quickly.
- DUBREUIL, BERTHE, Canada
- I'm really pleased with the services I got with Dynacom; let's hope it will stay that way!
- IMBEAU, GAETAN, Canada
- I talked to a tech support guy named Yanick who gave me clear and satisfactory answers, and he even showed me how to backup my data. Keep up the good work Yanick!
- Louise Genest, Canada
- Beside the fact that I was called back only the next day, the answer Dynacom provided was super clear. Thank you and have a nice day!
- DANSEREAU, SUZANNE, Canada
- Excellent service! The solution was provided directly by the supervisor.
- HASSON, LILIANNE cga, Canada
- I am extremely happy with Dynacom.
- Dionisia Guzman, United States
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Chat with an
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